Pre-sales Technical Support
Getting I.T. Right For Over a Decade
In this economy, we know you and your clients can't afford to get it wrong. That's why we offer FREE pre-sales technical support for every product on our line card. At Arrow ECS, we put you — our customer — first. We offer fast friendly service backed by our experienced team of vendor-certified engineers. Whether you are just beginning to evaluate a technology, or are ready to make a purchase and just need to get a few questions answered, we are standing by to provide you and your clients with accurate, no-nonsense answers to your most pressing technical questions.
Our experts not only hold the highest certifications in the industry, they have years of real-world experience in planning, designing, implementing, and managing complex heterogeneous networks and infrastructures. We help you cut through all the hype and accelerate your decision making by providing:
- Free telephone-based pre-sales technical support
- High availability
- Fast response times
- One stop shopping: No need to contact multiple vendors
- Vendor-neutral answers aimed at helping you make the right decisions based on your requirements and business needs.
We provide expert advice and technical support on ANY product that is currently on our line card PLUS all Microsoft Server products and Citrix. Click here to view our line card
What Information Do We Provide During a Pre-sales Call? Click to Expand
In order to ensure you and your clients are making the right technical decisions, our consultants and engineers are able to provide a wide range of answers and information such as:
- Product capabilities and fit based on your client's needs
- Product specs (i.e. "speeds and feeds")
- Product demonstrations
- Product comparisons (but NOT recommendations of one vendor over another)
- Compatibility and Interoperability considerations with multiple products or a product within a specific environment.
- Deployment / Migration considerations
- Information regarding our broad portfolio of professional services
- We DO help your customer select what products and configuration options they need based on their requirements
- We DO NOT provide assistance in selecting skus, bundles, or how to configure a sales order
Fast Response Time Click to Expand
We pride ourselves on our dedication to customer satisfaction, starting with providing a fast initial response. If you contact us (either by phone or online) during your standard business hours, we will respond to your request by having a member of our support team contact you within 2 business hours to schedule a call with one of our engineers. If you contact us after hours, we will contact you by 9:00 A.M. on the following business day.
We observe the following U.S. holidays. Any requests for support on these days will be considered after hours support and subject to the associated after hours response time and pricing.
- January 1 New Year's Day
- May 25 Memorial Day
- July 3 Independence Day (observed)
- September 7 Labor Day
- November 26 Thanksgiving
- November 27 Day After Thanksgiving
- December 25 Christmas