Alternative Advantage One Call Support

A Total Support Solution with One Phone Call

The Alternative Advantage One Call Support programs eliminate the frustration of product-by-product support by providing a total support solution. One Call Support means that you and your customers will never be told to call another party.

Alternative Technology is committed to finding your complete solution, regardless of product line. Our advanced incident-based telephone support is available in your choice of two service levels: Business Day Telephone Support and 24 × 7 × 365 Telephone Support.

Service Problem Solution

Business Day Telephone Support (M-F, 8:00 AM to 5:00 PM in the local time zone)
  • Your customer needs Help Desk support during business hours only.
  • Your customer doesn’t want to have to call multiple vendors for help with their individual product(s).*
  • Contracts cover all vendors on our line card as well as Microsoft (BackOffice).
  • Available in packs of five to fifty incidents, bundled in five-incident increments.
  • Master Services Agreement (MSA) structure.
  • No end user paperwork required.

24 × 7 × 365 Telephone Support
  • Your customer needs Help Desk Support any time day or night, without exclusion - even on holidays.
  • Your customer doesn’t want to have to call multiple vendors for help with their individual product(s).*

* Contracts do not cover replacement for hardware/parts failure.


Alternative Advantage One Call Support provides answers every time you or your customers call.

Download a printable brochure for One Call Support Services.