Alternative Advantage One Call Support

A Total Support Solution with One Phone Call

The Alternative Advantage One Call Support programs eliminate the frustration of product-by-product support by providing a total support solution. One Call Support means that you and your customers will never be told to call another party.

Alternative Technology Group is committed to finding your complete solution, regardless of product line. Our advanced incident-based telephone support is available in your choice of two service levels: Business Day Telephone Support and 24 × 7 × 365 Telephone Support.

Service Problem Solution

Business Day Telephone Support (M-F, 8:00 AM to 5:00 PM in the local time zone)
  • Your customer needs Help Desk support during business hours only.
  • Your customer doesn’t want to have to call multiple vendors for help with their individual product(s).*
  • Contracts cover all vendors on our line card as well as Microsoft (BackOffice).
  • Available in packs of five to fifty incidents, bundled in five-incident increments.
  • Master Services Agreement (MSA) structure.
  • No end user paperwork required.

24 × 7 × 365 Telephone Support
  • Your customer needs Help Desk Support any time day or night, without exclusion - even on holidays.
  • Your customer doesn’t want to have to call multiple vendors for help with their individual product(s).*

* Contracts do not cover replacement for hardware/parts failure.

How To Contact Us For Support

If you have a One Call Incident-based support contract, you can log into our Online Support System and submit a ticket or you can call one of the following phone numbers (based on the service level you have purchased):

  • For Standard Business Hours Support : 1-877-844-6435
  • For After Hours (24x7) Support : 1-877-668-9651

If you do NOT have a support contract and would like to purchase one or need more information, please contact your sales representative.


Alternative Advantage One Call Support provides answers every time you or your customers call.

Download a printable brochure for One Call Support Services.